Notes on design, engineering, and the craft of building products with restraint. Occasional, but considered.
Most CRM teams don’t have an experimentation problem. They have an experimentation operations problem.
Self-service has evolved from a cost-saving deflection tool into one of the most human forms of digital design... if we keep empathy at the center.
Refactoring rarely gets the spotlight of a new release, but it is the invisible force behind sustainable product success.